PRIVACY POLICY
This Privacy Policy explains how The Soul + Chi Library collects, uses and protects your personal information. We are committed to providing a professional and transparent approach to data protection and comply fully with UK GDPR.
1. Data Controller
The Soul + Chi Library is the Data Controller responsible for your personal information. You may contact us at hello@thesoulandchilibrary.com regarding any data related enquiries
2. Information We Collect
We collect the following personal information when you book or use our services:
• Name
• Email address
• Phone number
• Appointment details
• Information shared during consultations
• Property information for Feng Shui services
• Payment confirmation from our payment provider.
3. How We Use Your Information
We use your information to:
• Provide and deliver your Feng Shui consultation, Akashic Records reading or both
• Prepare written reports and consultation materials (Feng Shui only)
• Manage appointments and communication
• Maintain internal records for legal and administrative purposes.
4. Lawful Basis for Processing
We process your information under the following lawful bases:
• Contract: to provide the service you have booked
• Consent: where you choose to share information
• Legal obligation: for tax and accounting requirements
• Legitimate interest: to maintain accurate internal records.
5. Data Sharing
We do not sell or share your personal information. Your data may be processed by trusted third party providers who support our scheduling, payment processing and email systems. All third parties operate under GDPR compliant agreements.
6. International Clients
Services are offered worldwide and may involve access to your information from outside the UK for service delivery. Safeguards are in place to ensure your data remains protected.
7. Data Retention
We retain personal data for up to 6 years to comply with legal and accounting obligations. Consultation notes may be retained for up to 2 years.
8. Your Rights under UK GDPR
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion where appropriate
• Request restriction of processing
• Withdraw consent
• Request a copy of your information.
To exercise these rights, contact hello@thesoulandchilibrary.com.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.
10. Cookies and Website Analytics
Where cookies or analytics tools are used on our website, these will be explained in a separate Cookie Policy. Basic site logs may be collected to support performance and security.
11. Complaints
If you have concerns about how your information has been handled, please contact us in the first instance. You also have the right to raise a concern with the Information Commissioner's Office in the United Kingdom.
12. Contact
For privacy enquiries please contact:
hello@thesoulandchilibrary.com
TERMS & CONDITIONS
Effective Date: 1 December 2025
These Terms and Conditions outline the agreement between The Soul + Chi Library and you, the client, regarding all Feng Shui consultations and Akashic Records readings. By booking any service, you confirm that you have read, understood and agreed to these terms.
1. Services
1.1 Feng Shui Consultations
The Soul + Chi Library provides professional Feng Shui consultations rooted in classical Feng Shui principles to support balance, harmony and the enhanced flow of chi within your home or business. This service includes a 1:1 initial consultation (online), a written report with personalised recommendations delivered to you via email within 21 days of your initial online consultation and a final consultation (online). A client intake form must be completed at the time of booking and payment, and the client must provide all relevant information, including but not limited to photographs and compass directions.
1.2 Akashic Records Readings
Akashic Records readings offer soul level insight and intuitive guidance. These sessions may include channelled messages, clarity around life themes, supportive answers to your questions and integration suggestions. Akashic guidance is spiritual and reflective in nature and is not predictive, diagnostic or a replacement for professional medical, legal or financial advice.
2. Eligibility
2.1 You must be at least 18 years old to book services provided by The Soul + Chi Library.
2.2 Akashic Records readings are not offered to individuals who are experiencing mental health challenges or who are pregnant. This ensures that guidance is received in a grounded, emotionally stable and supported state. This eligibility requirement applies only to Akashic Records readings and does not apply to Feng Shui consultations. We reserve the right to decline or discontinue a reading if these conditions become apparent before or during the session.
2.3 By booking, you confirm that all information you provide is accurate and complete.
3. Booking and Payment
Full payment is required before the start of any service. Payments are made via Stripe. Feng Shui reports will be delivered via email within 21 days from the date of the initial 1:1 online consultation.
3.1 All bookings are made online and confirmed once payment has been made.
3.2 Service fees are displayed prior to booking and must be paid in full.
3.3 Payment is processed securely through approved third party providers (Stripe).
4. Refunds and Cooling Off Period
Under UK consumer law, distance sold services normally include a 14-day cooling off period. This right applies unless you request that your service begins within that period.
4.1 Early Service Start
By booking, you request that your service begins at the time of your scheduled consultation or reading. This means that your service begins within the statutory 14 day cooling off period.
4.2 Waiver of Cooling Off Rights
By requesting the service to begin at your chosen appointment time, you expressly agree to waive your statutory 14-day cancellation rights under the Consumer Contracts Regulations.
4.3 Non-Refundable Services
All services are personalised and time based. Once your consultation or reading has taken place, the service is considered fully delivered and is non-refundable. For Feng Shui services, this includes delivery of the written report via email.
4.4 If You Do Not Wish to Waive Your Rights
If you do not wish to waive your cooling off rights, you must notify The Soul + Chi Library by emailing hello@thesoulandchilibrary.com immediately, and before any work has begun. Your appointment may need to be moved to a later date to ensure legal compliance.
4.5 Chargebacks
Completed services cannot be charged back. A chargeback does not override the terms agreed at the time of booking. Clear records of service delivery and client consent are maintained.
5. Rescheduling
5.1 You may reschedule appointments once with at least 48 hours notice.
5.2 Missed appointments or appointments rescheduled outside of the 48 hour notice period are treated as delivered services.
5.3 If you do not attend your appointment, the service is considered fulfilled.
6. Delivery of Services
6.1 Feng Shui consultations include your client intake form, scheduled online meetings (initial and follow up via Google Meet) and a personalised written report delivered via email within 21 days of your initial consultation meeting.
6.2 Akashic Records readings take place live via Google Meet during your scheduled appointment time.
7. Client Responsibilities
You agree to provide accurate information, arrive on time for your session, and ensure a quiet and uninterrupted environment for online appointments. Clients must be at least 18 years old to access any service provided by The Soul + Chi Library.
7.1Feng Shui Responsibilities
Accurate analysis requires correct property details including floor plans, year of construction, and renovation or roof replacement history. Incorrect or incomplete information may affect the accuracy of your written Feng Shui report. A reassessment fee of 75 percent of the package price will apply if a new report is required due to inaccurate details.
7.2 Akashic Records Responsibilities
You are responsible for providing clear questions or intentions for your reading and for entering the session with a grounded and open mindset and understand that you will not be provided with predictions for the future. You confirm that you are not pregnant or have any current mental health issues.
8. Photographs and Image Use for Feng Shui Consultations
Photographs of your property (home or place of business) are required to support accurate analysis and report creation. These images are used solely for consultation purposes. Artistic interpretations of your property may be created as part of your service. Written consent will always be requested before sharing any images publicly. Only general location references may be used and never your full address.
9. Limitation of Liability
All services are holistic and intuitive in nature. They are not substitutes for professional medical, legal, financial, therapeutic or psychological advice. You are responsible for all decisions made following the session(s). No specific outcome is guaranteed or implied.
10. Intellectual Property
All written materials, Feng Shui reports, artistic interpretations and session content remain the intellectual property of The Soul + Chi Library. You may not reproduce, distribute, or publish any materials without written permission.
11. Confidentiality and Data Protection
The Soul + Chi Library fully complies with UK GDPR. Your personal information, property details, and session content remain confidential and will never be shared without your consent. In the event of a data breach, we will follow ICO guidance and notify you if necessary.
11.1 All client information is handled in accordance with UK GDPR.
11.2 Client information is never sold or shared.
11.3 Consultations and readings remain confidential unless disclosure is required by law.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the English courts.
13. Contact
For questions about these Terms and Conditions, please contact:
hello@thesoulandchilibrary.com
COOKIE POLICY
WHAT IS A COOKIE?
A "cookie" is a small file stored on your computer's hard drive that analyses your movement around different websites. In some cases, when you return to a website, the cookie provides specialised options based on the information gathered from the visits to that site.
Cookies are used on almost all websites, they do not harm your computer's system. You can check and change the types of cookies your computer accepts by altering your browser settings. If you choose to block cookies, there is a chance you will not be able to access all parts of a website.
HOW DOES MY SITE USE COOKIES?
Our site uses first party cookies to track your use of our website. First party cookies are those placed directly on the site by us and used only by us. This allows us to understand how you use the site and track any patterns. This enables us to develop our website and products/services in response to what you might want or need to improve your experience on our site.
You may experience third party cookies on your computer or device when using our website. Third party cookies are those placed by websites, services and/or parties other than us.
COOKIES CAN BE:
Session cookies - These are only stored on your computer or device during your web session. Once you exit your browser, the cookies are automatically deleted. These cookies usually store an anonymous session ID, allowing you to browse a website without having to log into each page. However, no personal data is collected from your computer.
Persistent cookies - These are stored as a file on your computer/device and remain after you've closed your browser. The cookie is then read by the website that created it when you visit that website again. One of the persistent cookies we use are for Google Analytics.
COOKIES COME IN ALL FORMS
Strictly necessary cookies - A cookie falls into this category if it is essential to the operation of our site, such as logging in and payment transactions.
Analytics cookies - It is important for us to understand how you use our site, how efficiently you can navigate around it and which parts of the site are most popular. Analytics cookies allow us to gather this information to improve the site and your overall experience.
Targeting cookies - These cookies allow us to understand when and how often you visit the site, including the pages and links you've used. This allows us to create advertising more relevant to your interests. Some information gathered can be shared with third parties.
Functionality cookies - Functionality cookies enables us to remember choices you make and provide enhanced features. We can then provide you with news or updates relevant to the services you use. They may also be used to provide services such as viewing a video or commenting on a blog. The information gathered by these cookies are often anonymised.
CONSENT AND CONTROL
Before any cookies are placed on your computer or device, a pop up will appear when you enter the website requesting your consent to set those cookies. By giving your consent to those cookies, you are allowing us to provide the best service and experience possible.